ALSHATNAW, H. A. M.; AMLUS, M. H. B. THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCE FROM PUBLIC HOSPITALS. International Journal For Research In Business, Management And Accounting , [S. l.], v. 2, n. 1, p. 73–88, 2016. Disponível em: https://ijrgo.com/index.php/bma/article/view/450. Acesso em: 1 aug. 2026.